Return and Refund Policy
From Caribbean roots to your door. Here is everything you need to know about how we ship your order.
Where We Ship
Right now, we ship inside two countries only. Orders placed in the United States ship to US addresses. Orders placed in Jamaica ship to Jamaican addresses. We do not ship between the two countries yet.
Processing and Delivery
We process and deliver most orders within 1 to 5 business days. Delivery time depends on where you live. Rural and remote addresses may take a little longer.
| Location | Carrier | Estimated Time |
|---|---|---|
| United States | USPS | 1 to 5 business days |
| Jamaica | TARA Shipping | 1 to 5 business days |
Shipping Cost
Shipping cost depends on your location. You will see your exact cost at checkout before you pay. No surprise charges show up later.
Order Tracking
Once your order ships, we send a tracking number to your email. Please check your spam folder if you do not see it.
Wrong or Incomplete Address
Please double-check your address at checkout. We are not responsible for orders sent to an address entered incorrectly. If a package comes back to us, you may need to pay shipping again.
Delays Outside Our Control
Sometimes weather, customs, or carrier backlogs slow things down. We cannot control these delays, but we will always help you track your package.