Refund Policy
Our Return Window
You may request a return within 7 days of receiving your order. We cannot accept requests made after 7 days.
What We Accept
We accept unopened products only. The seal must be unbroken and the item must be in its original packaging and condition.
Because our products are consumable, we cannot accept opened bottles. This protects the health and safety of every customer. Please understand that this is a food safety rule, not a preference.
What We Cannot Accept
- Opened or used products
- Items with a broken seal
- Products without original packaging
- Requests made after the 7 day window
- Sale or clearance items, unless they arrived damaged
Return Shipping
The customer pays return shipping. We suggest a tracked service, since we cannot refund items that never reach us.
How to Start a Return
Email us at support@icmshop.com within 7 days. Include your order number and the reason for your return. Wait for our approval before sending anything back. We cannot process returns that arrive without approval.
Refunds
Once we receive and check your returned item, we process your refund within 24 hours. Your bank or card provider may take a few extra days to show the money in your account.
Damaged or Wrong Items
Did your order arrive damaged, or did you receive the wrong product? Email us within 7 days with clear photos. We will replace it or refund you in full, and you will not pay return shipping.
Cancellations
You may cancel before your order ships. Once it ships, our standard return policy applies.